Device Warranty

Every Ultra Cold Jet T33 device purchased from Fibro Plasma Perth includes a 1-year warranty, in addition to the consumer guarantees you have under the Australian Consumer Law. This page explains what the warranty covers, what it does not, and how to make a claim.

1. Warranty Period

The warranty period is 12 months from the date of delivery of your device.

2. What Is Covered

• Manufacturer defects affecting the main unit. If a fault in materials or workmanship prevents the device from powering on or operating properly, the main unit will be repaired or replaced at no cost to you.
• The screen as part of the main unit. If the screen is damaged such that the unit cannot power on or operate properly, the main unit is considered faulty and is covered.

3. What Is Not Covered

• The core module. The core module is a delicate internal component and should be handled with the care you would give a camera lens. Damage to the core module is not covered under warranty; if replacement is required, it is provided at the customer's expense.
• Consumable tips and other consumable accessories, which wear with normal use.
• Damage caused by misuse, neglect, accident, unauthorised modification or repair, or failure to follow the operating instructions and training provided.
• Normal cosmetic wear that does not affect the operation of the device.

4. How to Make a Claim

1. Contact us using the details below with your name, proof of purchase, and a description (and photos or video where possible) of the fault.
2. We will assess the fault and confirm whether it is covered. We may ask you to return the device for inspection.
3. If the fault is covered, we will repair or replace the main unit. If it is not covered, we will provide a quote for repair or replacement before any work is carried out.

5. Australian Consumer Law

The benefits under this warranty are in addition to other rights and remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

6. Contact

Fibro Plasma Perth
Ardross, Western Australia
Phone: 0414 723 602
Email: info@fibroplasmaperth.com.au