Privacy Policy

Fibro Plasma Perth ("we", "us", "our") operates from Ardross, Western Australia, and provides plasma fibroblast and jet plasma treatments, as well as the sale of professional devices such as the Ultra Cold Jet T33. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address and phone number when you make an enquiry, request a pamphlet, or book a consultation.
• Health and treatment information — details you provide during consultation that are relevant to assessing your suitability for treatment, including medical history, skin conditions, medications and allergies. This is sensitive information and is only collected with your consent.
• Photographs — before-and-after treatment photographs, taken and used only with your written consent.
• Purchase details — billing and delivery information when you purchase a device or product from us.
• Website usage data — anonymised analytics about how visitors use our website.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide the information you request;
• Assess your suitability for treatment and deliver treatments safely;
• Process bookings, payments, device orders and deliveries;
• Provide aftercare support and follow-up;
• Send you information you have asked for, such as the device information pamphlet;
• Improve our website and services.

We do not sell, rent or trade your personal information to third parties. We will not use your photographs in marketing without your explicit written consent.

3. How We Store and Protect Your Information

Personal information is stored securely and access is restricted to authorised personnel only. Enquiry and booking information submitted through our website is transmitted over encrypted connections. We retain client records for the period required by law and professional practice standards, after which they are securely destroyed.

4. Disclosure of Information

We may disclose personal information to trusted service providers who help us operate our business (such as booking, payment and email providers), strictly for the purposes described above. We may also disclose information where required by law. Some service providers may store data outside Australia; where this occurs, we take reasonable steps to ensure comparable privacy protections apply.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings, although some site features may not function fully as a result.

6. Access and Correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.

7. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For any privacy questions or requests, contact:

Fibro Plasma Perth
Ardross, Western Australia
Phone: 0414 723 602
Email: info@fibroplasmaperth.com.au

We may update this Privacy Policy from time to time. The latest version will always be published on this page.